Returns & Exchanges Policy
Thank you for choosing Rise Up Fit.
We want you to be happy with your order. If something isn't quite right, you can return or exchange eligible items in accordance with the policy below.
30-Day Returns & Exchanges
In addition to your statutory rights, Rise Up Fit offers returns and exchanges on eligible items within 30 days of receiving your order.
For returns or exchanges made under our 30-day returns policy, items must be:
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unworn
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unwashed
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unused
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in their original condition
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returned with all original tags attached
Please take reasonable care of items while they are in your possession.
We reserve the right to refuse a return or reduce a refund where an item has been worn, washed, damaged or is otherwise not returned in an acceptable condition, where permitted by law.
This policy does not affect your statutory rights.
Your Right to Cancel an Online Order
If you are purchasing from us as a UK consumer, you generally have the legal right to cancel an online order within 14 days of receiving your goods, without having to provide a reason.
You must inform us that you wish to cancel within this 14-day period. You then have a further 14 days to return the goods to us.
You are entitled to inspect and try on an item as you would reasonably be able to do in a shop. However, we may make a deduction from your refund where the value of an item has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics and fit, where permitted by law.
How to Start a Return or Exchange
To request a return or exchange, please contact:
Please include:
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your order number
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the item(s) you would like to return or exchange
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whether you would like a refund or exchange
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the reason for your return or exchange, if applicable
You do not need to provide a reason when exercising your statutory right to cancel.
Once we receive your request, we will provide you with return instructions.
Please do not send an item back until you have received our return instructions.
Items should be packaged securely to help prevent damage during transit.
Return Shipping
For standard change-of-mind returns made under our 30-day returns policy, customers are responsible for the cost of returning the item to us.
We recommend using a tracked postal service and keeping proof of postage until your return has been completed.
Rise Up Fit cannot accept responsibility for returned parcels that are lost in transit before they reach us.
If an item is faulty, damaged or incorrect, please contact us before returning it. Where we are responsible for the return, we will provide appropriate return instructions and cover reasonable return costs where required.
Original Delivery Charges
For returns made under our additional 30-day returns policy after your statutory cancellation period has expired, original delivery charges are generally non-refundable unless the item is faulty, damaged or incorrect.
Where you cancel your entire online order within your statutory cancellation period, we will refund the cost of our standard delivery option, where required by law.
If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.
Refunds
Once your return has been received, we will inspect it and confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method used to place the order.
Where you exercise your statutory right to cancel, refunds will be processed within the timescales required by applicable consumer law.
Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.
Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not yet received it:
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Check your bank or payment account again.
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Contact your card issuer or payment provider, as processing times can vary.
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Contact your bank, as there may be a processing period before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We are happy to offer exchanges within 30 days of receiving your order, subject to the eligibility requirements above and stock availability.
If you would like to exchange an item for another available size, please contact:
Please include your order number and the size you would like to exchange your item for.
We cannot guarantee that your preferred replacement size will remain available while your return is in transit.
If the requested item is unavailable, we will contact you to discuss the available options.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty, defective or different from what you ordered, please contact us as soon as possible at:
Please include:
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your order number
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details of the problem
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clear photographs showing the issue, where appropriate
We will review the issue and provide you with the appropriate next steps.
Where goods are faulty, not as described or otherwise do not meet the requirements of applicable consumer law, you may have statutory rights to a refund, repair or replacement.
Nothing in this Returns & Exchanges Policy limits or excludes your statutory consumer rights.
Contact Us
If you have any questions about a return, exchange, refund or your order, please contact:
Changes to This Policy
We may update this Returns & Exchanges Policy from time to time.
Any changes will apply from the date the revised policy is published on our website and will not affect statutory rights or rights that have already arisen in relation to an existing order.
Last updated: 3 October 2026