Last updated: 3 October 2026

Thank you for shopping with Rise Up Fit.

We aim to process, dispatch and deliver your order as quickly and carefully as possible. This Shipping & Delivery Policy explains our UK delivery options, charges, estimated delivery times and what to do if there is a problem with your order.

Rise Up Fit currently delivers within the United Kingdom only.

UK Delivery Options

All available delivery options and charges will be displayed at checkout before you complete your purchase.

Order Processing

Orders placed before 2:00 PM UK time, Monday to Friday, will usually be dispatched on the same working day.

Orders placed after 2:00 PM will usually be processed on the next working day.

Orders placed on Saturdays, Sundays or UK bank holidays will be processed from the next working day.

During particularly busy periods, including product launches, promotions and bank holidays, processing may take slightly longer.

If there is a significant delay in processing your order, we will aim to keep you informed.

Standard UK Delivery

£3.39 for orders under £45
FREE for orders of £45 or more

Standard delivery usually takes approximately 2–4 working days from dispatch.

This timeframe is an estimate rather than a guaranteed delivery date.

Expedited UK Delivery

£5.00

Orders placed before 1:00 PM UK time, Monday to Friday, will usually be dispatched the same working day for next-working-day delivery.

Orders placed after the 1:00 PM cut-off will usually be processed on the next working day.

Next-working-day delivery is an estimated service unless expressly stated as guaranteed at checkout.

Working Days

For the purposes of processing and delivery, working days are:

Monday to Friday, excluding UK bank holidays.

Saturdays, Sundays and bank holidays are not included when calculating estimated delivery times.

Delivery Times

Delivery estimates begin once your order has been dispatched.

While we work with delivery providers to get orders to customers within the stated timeframe, occasional delays can occur due to circumstances such as:

• disruption within the postal or courier network
• severe weather
• busy seasonal periods
• bank holidays
• unexpected transport disruption

If your order is delayed, please contact us and we will assist you.

Unless another delivery period has been agreed with you, UK consumer rules generally require online retailers to deliver goods without undue delay and within 30 days of the contract being made. GOV.UK

Order Tracking

Where tracking is available for your chosen delivery service, you will receive tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the courier's tracking system to update.

Not every delivery service will necessarily include full end-to-end tracking.

Delivery Address

Please ensure that your:

• name
• house number or building name
• street
• town or city
• postcode

are entered correctly when placing your order.

If you notice an error after completing your purchase, contact us as soon as possible at:

info@riseupfit.co.uk

We will try to amend your delivery details if your order has not yet been dispatched, but we cannot guarantee that changes will be possible once an order has entered the delivery process.

If an order is returned to us because the customer supplied an incorrect or incomplete address, we will contact you to discuss the available options.

This does not affect your rights where a delivery problem is caused by Rise Up Fit or a delivery provider selected by us.

Missing or Lost Parcels

If your estimated delivery timeframe has passed and you have not received your order, please contact us at:

info@riseupfit.co.uk

Please include your order number so that we can investigate the delivery with the courier.

You do not need to resolve a lost-parcel claim directly with our courier before contacting us.

Where Rise Up Fit selected the delivery provider, your goods generally remain our responsibility until they come into your physical possession, or the possession of another person you have identified to receive them. Legislation.gov.uk

If a parcel is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with your consumer rights.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. check around your property and any usual safe locations;
2. check with other members of your household or anyone who may have accepted the parcel; and
3. contact us at info@riseupfit.co.uk if you still cannot locate it.

We will investigate the delivery with the relevant delivery provider.

A courier marking a parcel as delivered does not automatically remove your consumer rights if the goods have not actually come into your possession.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@riseupfit.co.uk

Please include:

• your order number
• a description of the issue
• clear photographs of the packaging and damaged item, where possible

We will review the issue and provide the appropriate next steps.

Please also see our Returns & Exchanges Policy for information about faulty, damaged or incorrect items.

Delivery Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

info@riseupfit.co.uk

We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once it has been processed or dispatched.

Your statutory cancellation rights are explained separately in our Returns & Exchanges Policy and Terms & Conditions.

UK Delivery Only

Rise Up Fit currently accepts orders for delivery within the United Kingdom only.

We do not currently offer international delivery.

If this changes in the future, this Shipping & Delivery Policy will be updated before international shipping becomes available.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our:

• delivery services
• delivery charges
• processing arrangements
• business practices
• legal obligations

The latest version will always be available on our website.

Changes will not affect delivery terms already agreed for an order unless required by law or agreed with you.

Contact Us

If you have any questions about shipping, delivery or an existing order, please contact:

Rise Up Fit
Operated by: Fah Suporn, trading as Rise Up Fit
Email: info@riseupfit.co.uk

Please include your order number when contacting us about an existing order.

Last updated: 3 October 2026