Terms & Conditions
Last updated: 3 October 2026
Welcome to Rise Up Fit.
These Terms & Conditions apply to your use of our website and to purchases made through www.riseupfit.co.uk.
Rise Up Fit is operated by Fah Suporn, trading as Rise Up Fit, as a sole trader.
By placing an order through our website, you agree to these Terms & Conditions together with our:
- Shipping & Delivery Policy
- Returns & Exchanges Policy
- Privacy Policy
- Privacy Choices and Cookie Settings
Nothing in these Terms affects your statutory rights as a consumer.
Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell our products.
1. About Rise Up Fit
Trading name: Rise Up Fit
Owner: Fah Suporn, sole trader
Email: info@riseupfit.co.uk
Business address: [INSERT BUSINESS/CORRESPONDENCE ADDRESS]
Please contact us using the details above if you have any questions about these Terms or an order.
2. Using Our Website
You may use our website only for lawful purposes.
You must not:
- use the website for fraudulent or unlawful purposes
- attempt to gain unauthorised access to our website, systems or customer accounts
- introduce viruses, malware or other harmful material
- interfere with the operation or security of the website
- use automated systems to scrape or misuse website content
- infringe our intellectual property rights or the rights of another person
- provide false, misleading or fraudulent information
We may restrict access to our website or cancel an order where we reasonably believe there has been fraudulent, abusive or unlawful activity.
3. Product Information
We take reasonable care to ensure that product descriptions, images, sizes, colours, prices and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings or lighting.
Measurements and sizing information are provided as guidance and minor variations may occur.
All products are subject to availability.
We may update, amend or discontinue products at any time. Changes will not affect orders that have already been accepted unless we contact you and agree otherwise.
Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for their normal purpose and as described. These rights cannot simply be excluded through your Terms. Legislation.gov.uk
4. Prices
All prices are displayed in Pounds Sterling (£ GBP).
The price shown on the product page at the time you place your order will normally be the price you pay.
Any applicable delivery charges will be shown separately before you complete checkout.
We reserve the right to change our prices at any time, but changes will not affect orders that have already been accepted.
If we discover an obvious pricing error after you place an order, we will contact you before accepting or fulfilling the order. You will have the option to purchase the item at the correct price or cancel the order for a full refund.
5. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that:
- the information provided is accurate
- you are authorised to use the chosen payment method
- sufficient funds or credit are available to complete the purchase
Payments may be processed by third-party payment providers, including PayPal and payment services made available through Shopify.
We do not normally receive or store your complete payment-card details where they are processed directly by a payment provider.
6. Placing an Order
When you submit an order, you are making an offer to purchase the products in your basket.
After placing your order, you will receive an email confirming that we have received it.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and Rise Up Fit will normally be formed when we send confirmation that your order has been accepted or dispatched.
We reserve the right to refuse an order before acceptance where there is a legitimate reason, including:
- an item being out of stock
- payment being declined or unsuccessful
- an obvious pricing or product-information error
- suspected fraud or unauthorised activity
- delivery not being available to the address provided
If we cannot accept your order and payment has already been taken, we will refund the amount paid.
7. Availability
Products displayed on our website are subject to availability.
Occasionally, an item may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably possible.
We may:
- offer an alternative where appropriate, which you are not required to accept; or
- cancel the affected item and provide a refund.
8. UK Shipping & Delivery
Rise Up Fit currently sells and delivers within the United Kingdom.
Delivery charges and estimated delivery times are shown in our Shipping & Delivery Policy and at checkout where applicable.
We aim to dispatch orders within the stated processing times, but delivery dates are estimates unless expressly stated otherwise.
If no specific delivery period has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days of the contract being made. GOV.UK
Risk During Delivery
Your order remains our responsibility until it is delivered into your physical possession, or to another person you have identified to receive it on your behalf.
If a parcel is lost or damaged while being delivered using a courier or postal service selected by Rise Up Fit, please contact us so that we can investigate and resolve the issue.
Under the Consumer Rights Act, goods generally remain at the trader's risk until they come into the consumer's physical possession. Legislation.gov.uk
Please see our Shipping & Delivery Policy for further information.
9. Delivery Address
You are responsible for providing an accurate and complete delivery address when placing your order.
Please check your details carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible at:
We will try to update the address where possible, but we cannot guarantee changes once an order has been dispatched.
This does not affect our responsibilities where a delivery failure is caused by us or a delivery provider selected by us.
10. Your Right to Cancel an Online Order
If you purchase from us as a UK consumer, you generally have the legal right to cancel an online purchase without giving a reason.
For most goods, the cancellation period ends 14 days after the day you receive the goods.
If an order contains multiple items delivered separately, the cancellation period generally runs from receipt of the final item.
You must tell us that you wish to cancel within the applicable cancellation period.
You then generally have a further 14 days to return the goods.
UK distance-selling legislation provides this 14-day cancellation right for most goods purchased online. Legislation.gov.uk
To exercise your cancellation rights, contact:
Further details are set out in our Returns & Exchanges Policy.
11. Our 30-Day Returns Policy
In addition to your statutory cancellation rights, Rise Up Fit offers eligible customers our own 30-day returns and exchanges policy.
The terms and eligibility requirements for this additional policy are explained in our Returns & Exchanges Policy.
Our voluntary returns policy does not limit your statutory consumer rights.
12. Faulty, Damaged or Incorrect Products
If an item is:
- faulty
- damaged
- not as described
- incorrect
- otherwise not compliant with your statutory rights
please contact us as soon as possible at:
Depending on the circumstances, you may be entitled to a refund, repair or replacement under UK consumer law.
Nothing in these Terms limits the rights or remedies available to you under the Consumer Rights Act 2015.
13. Refunds
Where a refund is due, it will normally be returned to the original payment method.
Refund timing will depend on the reason for the refund and applicable consumer law.
For statutory cancellations, the Consumer Contracts Regulations set specific reimbursement requirements, including rules around return of goods and the basic delivery charge. Legislation.gov.uk
Please see our Returns & Exchanges Policy for full details.
14. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless stated otherwise:
- promotional codes cannot be exchanged for cash
- codes may have an expiry date
- codes may apply only to selected products
- only one promotional code may be used per order
- promotions may be subject to additional terms displayed with the offer
We may refuse or cancel the use of a promotional code where we reasonably believe it has been misused, obtained fraudulently or used contrary to the terms of the promotion.
Any cancellation of an order will remain subject to your statutory rights.
15. Intellectual Property
The content available through the Rise Up Fit website, including our:
- name and branding
- logos
- photographs
- graphics
- designs
- product photography
- website text and copy
- videos
- other original content
is owned by Rise Up Fit or used with the appropriate permission unless otherwise stated.
You may use our website for your personal, non-commercial use.
You must not reproduce, copy, modify, distribute, commercially exploit or use our protected content without prior written permission, except where permitted by law.
16. Reviews and User Content
If you submit a product review, photograph, comment or other content to Rise Up Fit, you confirm that:
- the content is your own or you have permission to submit it
- it does not infringe another person's rights
- it is not unlawful, abusive, defamatory or misleading
Where you give us permission to use your content for marketing or promotional purposes, we may use it in accordance with the permission you have provided.
17. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
These may include payment providers, social-media platforms or other external services.
We do not control third-party websites and are not responsible for their content or privacy practices.
Your use of those services may be subject to separate terms and privacy policies.
18. Website Availability
We aim to keep the Rise Up Fit website available and functioning properly.
However, we cannot guarantee that the website will always be available without interruption.
We may occasionally suspend or restrict access for:
- maintenance
- security
- technical issues
- upgrades
- circumstances outside our reasonable control
Where possible, we will aim to minimise disruption.
19. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts:
- your statutory consumer rights
- liability for death or personal injury caused by negligence
- liability for fraud or fraudulent misrepresentation
- any other liability that cannot lawfully be excluded or restricted
UK consumer law does not allow a trader to contract out of key statutory rights, and liability for death or personal injury resulting from negligence cannot be excluded. Legislation.gov.uk
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.
If you use our products or website for business or commercial purposes, different legal rules may apply.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains:
- what personal information we collect
- why we collect it
- how it is used
- who it may be shared with
- how long it may be retained
- your data protection rights
Rise Up Fit is operated by Fah Suporn, who is the data controller for Rise Up Fit as explained in our Privacy Policy.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, policies or applicable law.
The latest version will always be published on this page.
Changes will not retrospectively alter the terms of a contract already formed with you unless required by law or agreed with you.
The Last updated date at the top of this page will show when these Terms were most recently revised.
22. Governing Law
These Terms and contracts made through Rise Up Fit are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you elsewhere in the United Kingdom.
Nothing in these Terms prevents a UK consumer from relying on any mandatory rights available under applicable consumer law.
23. Contact Us
If you have any questions about these Terms & Conditions, an order or our website, please contact:
Rise Up Fit
Owner: Fah Suporn, trading as Rise Up Fit
Email: info@riseupfit.co.uk
Last updated: 3 October 2026